Information Week: Rule No. 1: Don't Annoy Your Customers. Seasoned E-retailers know their approach to order fulfillment and delivery is critical for making their business a success. But reliable delivery is just the beginning: Online champs keep customers in the loop from the virtual shopping basket to a package's arrival at their door.

Information Week: The Leaders Of E-Business. They are aggressive in linking customers, suppliers, business partners, and employees via the Internet, using Web sites to handle sales transactions and provide customer service; intranets and enterprise data portals to link employees and give them more access to data; and extranets to improve information flow to and from business partners.

ClickZ: Back Off. ...a co-presenter, from a well-known e-commerce site, told how they had tested outbound email frequency during the '98 Christmas season. According to their experience, two or three emails a month worked well. But when they tested a group with an email every week, they began to experience some serious unsubscribing. Surprise, surprise.

InfoWorld: Wireless standards support slipping. However, companies supporting WAP are also supporting alternative technologies that are promising a single HTML development environment, rather than backing WML and HTML, eliminating the need for additional infrastructure, such as a WAP gateway...

PC World: Welcome to the WAP World. WAP appears to have unlimited potential, with the WAP Forum already working on end-to-end security, smart card interfaces, connection-oriented transport protocols, persistent storage, billing interfaces, and push technology.

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